Delivery
Shipping Policy
At Uptown, we prepare your orders within 1 to 2 business days after payment validation. Once your order is ready, it is handed over to one of our partner carriers for shipment.
Delivery Methods
- Colissimo — Home delivery with tracking. Packages are generally delivered within 2 to 4 business days after shipment.
- Mondial Relay — Pickup point delivery (mainland France only). Pickup at pickup point within 3 to 5 business days after shipment.
Delivery Zones
We deliver to mainland France and several European countries, divided into 4 shipping zones. Deliveries to overseas territories and the rest of the world are not currently available.
Shipping Fees
Shipping fees are calculated automatically when you validate your order, based on the weight of the package and the delivery method chosen. They are clearly indicated before payment and included in the order summary.
| Zone | Countries Included | Delivery Method | Fees |
|---|---|---|---|
| France | Mainland France | Mondial Relay | Free from €150 purchase |
| France | Mainland France | Colissimo | €8 |
| Zone 1 | Belgium, Germany, Luxembourg, Netherlands | Colissimo | €13 |
| Zone 2 | Austria, Ireland, Italy, Portugal, Spain | Colissimo | €16 |
| Zone 3 | Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden | Colissimo | €16 |
| Zone 4 | Bulgaria, Croatia, Finland, Greece, Malta, Romania | Colissimo | €17 |
Note: the rates listed above correspond to standard shipping fees and may vary depending on the actual weight and dimensions of the package. The exact amount will be calculated and displayed when you validate your order.
Delivery Times (after shipment)
- Mainland France: 2 to 5 business days depending on the method chosen.
- Europe (zones 1 to 4): on average 3 to 7 business days.
Delivery Delay
In case of delay, first check the tracking of your order using the tracking number sent by email. If the delay exceeds 10 business days and is not due to force majeure, contact us at contact@uptown-store.fr so that a solution can be proposed to you (refund, reshipment, etc.).
Order Reception
We advise you to check the condition of your package upon delivery. In case of any issue (damaged package, missing or damaged product):
- Refuse delivery or report the issue to the carrier.
- Contact us quickly by email at contact@uptown-store.fr.